Return & Refund Policy

Overview
At Mayana, we want you to be satisfied with your purchase. This Return and Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

Eligibility for Returns
Items are eligible for return if they are unused, in their original condition, and in original packaging. Returns must be requested within a specified period after delivery, as mentioned on the product page or order confirmation.

Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, or clearance reasons. Such items will be clearly marked as non-returnable at the time of purchase.

Return Process
To initiate a return, please contact us with your order details and reason for return. Once your request is approved, return instructions will be provided. Items sent back without prior approval may not be accepted.

Refunds
After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within a reasonable time frame.

Late or Missing Refunds
If you have not received a refund after approval, please check with your bank or payment provider first. If the issue persists, contact us for assistance.

Exchanges
Exchanges are only offered for items that are defective, damaged, or incorrect. Requests for exchanges must be made within the return eligibility period.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with photos for verification. We will arrange a replacement or refund as applicable.

Shipping Costs
Shipping costs for returns may be the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item.

Order Cancellations
Orders can only be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process.

Policy Updates
Mayana reserves the right to update or modify this policy at any time. Changes will be effective immediately upon being posted on this page.

Contact Us
For any questions regarding returns or refunds, please contact us at mustaphaanyana@gmail.com.